What is Zoho Support?
It is a team within Zoho Corporation that works to resolve the problems of their customers through answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service. Zoho Support ultimately makes sure customers are successful in solving whatever issues they are facing regarding Zoho programs and applications.
What is the role of Support?
The main goal of having a support team is to make sure that all implementations and workflows are working smoothly without any obstacles. If a complication arises, then it is the duty of the support team to respond to the issue and try to solve it quickly and efficiently. Apart from solving and responding, it is also the job of a support person to look after the customer and provide them with valuable consultancy advice whenever they require it.
Potential Downsides to Zoho Support
Although Zoho is a multi-million dollar company, there are still some things that are lacking and need improvement, especially in their support system. The flaws in their support are affecting the image of the company in a negative manner, and some of their customers are not satisfied with the service. The main cons of Zoho Support are as follows:
Late response: Usually the wait time in Zoho takes way too long, as a single person is been assigned to deal with multiple customers at the same time. In the end it wastes the time of client’s.
Inexperienced staff: Some of the operators in Zoho do not have a lot of experience, which results in inaccurate solutions and lack of customer satisfaction.
Lack of technical support: Unlike other support services, Zoho does not provide help with technical problems. Instead of helping clients with screen sharing or any other method, they just forward a link to the solution and end the chat.
To resolve some of these inconveniences caused by Zoho support, we have created our own support team that is much more efficient and capable of solving your business issues related to Zoho. If you are in need of ongoing support this is a great option. Utilizing the expertise of our support staff and developers is an easy solution for companies that may not want to hire additional staff. We offer monthly contracts as well as custom support contracts depending on your business needs.
Some of the key benefits of our ongoing support are:
Experience: Our team consists of experienced developers who possess deep knowledge about Zoho systems and will provide you with accurate solutions.
Immediate Response: We understand and respect the value of our clients’ time; that’s why we strive for timely responses to their queries and view their problems as our priorities.
Excellent Consultancy: By hiring our support, you will be provided with a free consultation service by our operators. They can guide you with difficult implementations and also help you choose effective and efficient ways to perform certain tasks.
Rescue in hard times: We know that setting up the CRM, (and other Zoho apps), for your business can be confusing. There are a lot of features and customizations available, and it can be overwhelming if you aren’t highly experienced with Zoho. That’s where we come in. Our team is highly qualified in dealing with everything Zoho-related. So, whenever you feel like a certain task is out of your hands or you are unable to perform it, you can just ask us for help and our team will assist you in no time.
As a Zoho partner we have far more experience than anyone regarding every service provided by Zoho. It is a fantastic company which offers so many awesome dynamic features to their clients, but I find their customer service is abysmal as their support team is inexperienced. Due to their late responses and inaccurate solutions, our company suffered a lot. In this area Zoho has lots of room to grow, and should try to improve their system. That’s why we have decided to create our own support team so that no one else has go through that pain again.
So if you are also fed up or unsatisfied with the Zoho Support and looking for a change, feel free to contact us anytime at email@example.com. We always love to help fellow Zoho enthusiasts!