What is Zoho Support?

It is a team within Zoho Corporation that works to resolve the problems of its customers by answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service. Zoho Support ultimately makes sure customers are successful in solving whatever issues they are facing regarding Zoho programs and applications.

What is the role of support?

The main goal of having a support team is to make sure that all implementations and workflows are working smoothly without any obstacles. If a complication arises, then the support team must respond to the issue and try to solve it quickly and efficiently. Apart from solving and responding, it is also the job of a support person to look after the customer and provide them with valuable consulting advice whenever they require it.

 

Potential Downsides to Zoho Support

Although Zoho is a multi-million dollar company, some things are still lacking and need improvement, especially in their support system. The flaws in their support are affecting the image of the company negatively, and some of their customers are not satisfied with the service. The main cons of Zoho Support are as follows:

• Late response: Usually the wait time in Zoho takes way too long, as a single person is assigned to deal with multiple customers at the same time. In the end, it wastes the client’s time.

• Inexperienced staff: Some of the operators in Zoho do not have a lot of experience, which results in inaccurate solutions and a lack of customer satisfaction.

• Lack of technical support: Unlike other support services, Zoho does not provide help with technical problems. Instead of helping clients with screen sharing or any other method, they just forward a link to the solution and end the chat.

 

Our Support

To resolve some of these inconveniences caused by Zoho support, we have created a support team that is much more efficient and capable of solving your business issues related to Zoho. If you need ongoing support, this is a great option. Utilizing the expertise of our support staff and developers is an easy solution for companies that may not want to hire additional staff. We offer monthly contracts as well as custom support contracts, depending on your business needs.

Some of the key benefits of our ongoing support are:

• Experience: Our team consists of experienced developers who possess deep knowledge of Zoho systems and will provide you with accurate solutions.

• Immediate Response: We understand and respect the value of our clients’ time; that’s why we strive for timely responses to their queries and view their problems as our priorities.

• Excellent Consultancy: By hiring our support, you will be provided with a free consultation service by our operators. They can guide you with difficult implementations and also help you choose effective and efficient ways to perform certain tasks.

• Rescue in hard times: We know that setting up the CRM, (and other Zoho apps) for your business can be confusing. There are a lot of features and customizations available, and it can be overwhelming if you aren’t highly experienced with Zoho. That’s where we come in. Our team is highly qualified to deal with everything Zoho-related. So, whenever you feel like a certain task is out of your hands or you are unable to perform it, you can just ask us for help and our team will assist you in no time.

 

Personal Experience:

As a Zoho partner, we have far more experience than anyone regarding every service provided by Zoho. It is a fantastic company that offers so many awesome dynamic features to its clients, but I find their customer service is abysmal as their support team is inexperienced. Due to their late responses and inaccurate solutions, our company suffered a lot. In this area, Zoho has lots of room to grow and should try to improve its system. That’s why we have decided to create our support team so that no one else has to go through that pain again.

 

So if you are also fed up or unsatisfied with Zoho Support and looking for a change, feel free to contact us anytime at hello@clientric.co. We always love to help fellow Zoho enthusiasts!